Consultation
Schedule a consultation.
Twenty minutes with the people who would run your work. Scope, candor about coverage, and clear next steps.
A consultation is twenty minutes with the people who would actually run your work. It is a working session, not a pitch, and it costs nothing.
What happens on the call.
You describe the situation: the facility, the event, any dates already in hand. We tell you what the work involves, what we would need from your team, and — candidly — whether we cover your state, provider type and service today. Our availability is maturity-gated; if a combination is not production-ready, we say so on the call rather than learn it at your expense. If the fit is right, a written written scope with defined engagement terms follows promptly during operating hours. If we are not the right tool, we say that too, and where we can, we point you somewhere sensible.
Hours.
| Monday–Thursday | 9:00 a.m.–6:00 p.m. Eastern |
|---|---|
| Friday | 9:00 a.m.–1:00 p.m. |
| Saturday | Closed |
| Sunday | By appointment |
| Jewish holidays | Closed |
Voicemail is always on. Inquiries are answered promptly during operating hours. Outside them, everything is logged on receipt and handled in the next operating period, agency deadlines first.
Reach us.
Phone: 732-966-6315. Email: nicole@watercastleenrollment.com. Consultations are arranged by phone with Nicole Liebb, Director of Operations — one call sets the time, the participants and the agenda. Please keep Social Security numbers, banking records, medical records and passwords out of the conversation. If a secure workspace is included in your engagement, Nicole provides the access instructions after engagement setup; this website has no upload function. If an agency deadline would lapse before our next operating period, say so in your message — genuine deadline emergencies are escalated.
Useful to have on hand
- Provider type, facility count and the states involved.
- What is driving the timing: a notice, a closing, a revalidation cycle or a payer requirement.
- Whether the enrollment record has been reviewed recently.
- Who holds authorized-official authority for signatures.